HealthLink BC (811) - Health Services Helpline - Navigation Support & Telephone Advice From: RNs, Dietitian, Pharmacists

Healthcare Providers

Provided by HealthLink BC

A free-of-charge provincial health information and advice phone line. Phone lines open 24/7. Translation available in over 130 languages. For non-emergency situations only.
Call 8-1-1 to get free health information and advice. This service is offered by HealthLink BC, part of the Ministry of Health, and is available to everyone in British Columbia. HealthLink BC has many knowledgeable health care professionals available to answer questions. Get help with variety of health topics or find information about health services in B.C. Translation services are available in over 130 languages.

By calling 8-1-1, you can speak to a health services navigator, who can:
  • Provide general health information
  • Help you find healthcare in your community
  • Connect you with the right health care professional
  • Email you health resources
Navigation services are available 24 hours a day, 7 days a week.

If there are questions about symptoms or a need for more in-depth health advice, navigators can transfer callers to a registered nurse, registered dietitian, qualified exercise professional, or pharmacist.

Get access to health services:
  • A navigator can help find health services available nearby, such as walk-in clinics or mental health services. They use the HealthLink BC Directory which lists all health services provided around the province.

  • Navigators also provide support for the Health Connect Registry. They can help individuals register if a family doctor or nurse practitioner is needed, and can also assist with updating or confirming existing registrations.

  • Navigators provide access to qualified exercise professionals that provide information, guidance and support to British Columbians of all ages and abilities to help them be more physically active and lead healthier lifestyles. For more information, see Physical Activity Services at HealthLink BC.
The 8-1-1 service is for non-emergency situations only. In the event of a medical emergency, call 9-1-1, or your local emergency number.

Dial 8-1-1 (available province wide)

Website: https://www.healthlinkbc.ca/find-care...

Service is available in Cantonese, English, Farsi, French, Korean, Mandarin, Punjabi, Spanish, and Vietnamese.

Cost: No cost

Associated Programs/Services

Also offered by HealthLink BC:

Just the closest matches listed. Click to see more!
Availability

Service area: Province-wide + show cities

Service area cities: 100 Mile House, Abbotsford, Agassiz, Aldergrove, Alert Bay, Alexis Creek, Anahim Lake, Anmore, Armstrong, Ashcroft, Atlin, Bamfield, Banff, Barriere, Bella Bella, Bella Coola, Black Creek, Blue River, Boston Bar, Bowen Island, Brentwood Bay, Burnaby, Burns Lake, Cache Creek, Calgary, Campbell River, Canmore, Castlegar, Cathedral Grove, Cawston, Chase, Chemainus, Cherryville, Chetwynd, Chilliwack, Christina Lake, Clearwater, Clinton, Cobble Hill, Comox, Coombs, Coquitlam, Cortes Island, Courtenay, Cranbrook, Crawford Bay, Creston, Cumberland, Daajing Giids (Queen Charlotte City), Dawson Creek, Dease Lake, Deep Bay, Delta, Denman Island, Duncan, Edgewood, Elkford, Enderby, Fanny Bay, Fernie, Fort Langley, Fort Nelson, Fort St. James, Fort St. John, Fraser Lake, Fruitvale, Gabriola Island, Galiano Island, Gibsons, Gitlaxt'aamiks (New Aiyansh), Golden, Gold River, Grand Forks, Granisle, Greenwood, Hanceville, Harrison Mills, Hazelton, Hope, Hornby Island, Horne Lake, Houston, Hudson's Hope, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Kitimat, Kyuquot, Ladner, Ladysmith, Lake Country, Lake Cowichan, Langford, Langley, Lantzville, Lethbridge, Lillooet, Lions Bay, Logan Lake, Long Beach, Lumby, Lytton, Mackenzie, Maple Ridge, Masset, Mayne Island, McBride, Merritt, Merville, Midway, Mill Bay, Mission, Nakusp, Nanaimo, Nanoose Bay, Nelson, New Denver, New Westminster, Nitinaht, North Delta, North Saanich, North Vancouver, Okanagan Falls, Oliver, Osoyoos, Oyama, Parksville, Peachland, Pemberton, Pender Harbour, Pender Island, Penelakut Island, Penticton, Pitt Meadows, Port Alberni, Port Alice, Port Coquitlam, Port Hardy, Port McNeill, Port Moody, Powell River, Prince George, Prince Rupert, Princeton, Quadra Island, Qualicum Beach, Quathiaski Cove, Quesnel, Revelstoke, Richmond, Riske Creek, Rock Creek, Rossland, Saanich, Saanichton, Salmo, Salmon Arm, Salt Spring Island, Sardis, Saturna Island, Sayward, Scotch Creek, Sechelt, Shawnigan Lake, Sicamous, Sidney, Skidegate, Slocan, Smithers, Sointula, Sooke, Sorrento, South Surrey, Sparwood, Spences Bridge, Squamish, Stewart, Summerland, Sun Peaks, Surrey, Tahsis, Tatla Lake, Telkwa, Terrace, Tofino, Trail, Tsawwassen, Tumbler Ridge, Ucluelet, Valemount, Vancouver, Vanderhoof, Vernon, Victoria, West Kelowna, West Vancouver, Whistler, White Rock, Williams Lake, Winlaw, Witset, and Yale

Service Types Provided
Ways to Access
  • After Hours Services
  • Provided by phone

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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